aroonplay collects personal information you provide during registration and KYC, plus technical data generated during your use of the platform. We collect only what we need to operate lawfully and securely.
aroonplay processes personal data in compliance with Republic Act No. 10173, the Data Privacy Act of 2012, and its Implementing Rules and Regulations as enforced by the National Privacy Commission.
As a Filipino data subject, you have the right to be informed, access, correct, erase, object, and data portability over your personal information held by aroonplay. We honor all requests within statutory timelines.
aroonplay does not sell your personal data to third parties under any circumstances. Sharing with service providers is limited strictly to what is necessary to operate the platform and comply with Philippine law.
All data transmitted to and from aroonplay is protected via SSL/TLS encryption. Stored personal data is encrypted at rest. Access to player records is restricted to authorized aroonplay personnel only.
aroonplay may be required to disclose certain player data to PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine authorities as mandated by applicable gaming and anti-money laundering law.
This Privacy Policy ("Policy") describes how aroonplay ("aroonplay," "we," "us," or "our") collects, uses, stores, shares, and protects personal information obtained from users ("Player," "you," or "your") of the aroonplay online casino and sports betting platform accessible at aroonplay.net (the "Platform").
aroonplay is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with Republic Act No. 10173, known as the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations ("IRR"), and the rules and guidelines of the National Privacy Commission ("NPC") of the Philippines.
By creating an aroonplay account, accessing the Platform, or submitting personal information to aroonplay in any form, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform and should close your account.
For the purposes of the Data Privacy Act of 2012 and this Policy, aroonplay acts as the Personal Information Controller with respect to the personal data of registered players and users of the Platform. As the Personal Information Controller, aroonplay determines the purposes and means by which your personal data is processed.
The Platform is operated in compliance with the regulatory framework administered by the Philippine Amusement and Gaming Corporation (PAGCOR). aroonplay has appointed a Data Protection Officer ("DPO") responsible for overseeing compliance with this Policy and applicable Philippine data protection law. Contact details for the DPO are set out in Section 15 of this Policy.
aroonplay collects the following categories of personal data from players and Platform users:
aroonplay collects personal data through the following means:
aroonplay processes your personal data for the following purposes, each supported by a lawful basis under the Data Privacy Act of 2012:
| Purpose | Legal Basis |
|---|---|
| Account registration and authentication | Performance of contract (Terms & Conditions) |
| Age and identity verification (KYC) | Legal obligation (PAGCOR regulations; RA 9160 as amended) |
| Processing deposits and withdrawals | Performance of contract |
| Anti-money laundering checks and reporting | Legal obligation (RA 9160, AMLC regulations) |
| Responsible gaming monitoring and intervention | Legitimate interest; Legal obligation |
| Customer support and dispute resolution | Performance of contract; Legitimate interest |
| Platform security and fraud prevention | Legitimate interest; Legal obligation |
| Marketing communications (opt-in only) | Consent |
| Analytics and platform improvement | Legitimate interest |
| Regulatory reporting to PAGCOR and other authorities | Legal obligation |
Where aroonplay relies on consent as the legal basis for processing — particularly for marketing communications — you have the right to withdraw that consent at any time by updating your communication preferences in Account Settings or by contacting customer support. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
aroonplay does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
aroonplay engages trusted third-party service providers to support platform operations, including: payment processing partners (GCash/GXI, Maya/PayMongo, BancNet, and others); KYC and identity verification providers; cloud infrastructure and hosting providers; game content providers (game studios and aggregators); and customer support platform operators. These providers process your data only under aroonplay's instructions and are contractually bound to maintain data confidentiality.
aroonplay may be required by applicable Philippine law to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Bureau of Investigation (NBI), the Philippine National Police (PNP), the Bureau of Internal Revenue (BIR), the National Privacy Commission (NPC), or any other Philippine government authority having jurisdiction over aroonplay's operations. Such disclosures will be made strictly in compliance with applicable legal requirements and, where permissible, aroonplay will notify you of such disclosure.
In the event that aroonplay undergoes a merger, acquisition, reorganization, or sale of all or substantially all of its assets, player personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity will be disclosed prior to your data being transferred.
aroonplay retains your personal data for as long as your account is active and for a period following account closure as required by applicable Philippine law and regulatory obligations. The following retention periods apply:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with aroonplay's data disposal procedures.
aroonplay implements a range of organizational and technical security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:
As a data subject under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by aroonplay:
You have the right to be informed of the existence of processing operations involving your personal data, including the purpose, scope, and manner of processing. This Policy fulfills aroonplay's obligation to inform.
You have the right to request access to personal data that aroonplay holds about you, including the sources of such data, recipients with whom it has been shared, and the purposes for which it is processed.
You have the right to dispute and request correction of inaccurate, incomplete, or outdated personal data held by aroonplay. Corrections can be initiated by contacting customer support.
You have the right to suspend, withdraw, or order the blocking, removal, or destruction of your personal data, subject to aroonplay's legal obligations to retain certain data under applicable Philippine law.
You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes. Objection to marketing can be submitted through Account Settings.
You have the right to obtain a copy of your personal data processed by aroonplay in a structured, commonly used, and machine-readable format, where technically feasible.
You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe aroonplay has violated your privacy rights. The NPC can be contacted through privacy.gov.ph.
To exercise any of the above rights, please contact aroonplay's Data Protection Officer using the contact details in Section 15. aroonplay will respond to privacy rights requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.
aroonplay uses cookies and similar tracking technologies on its Platform to provide a functional, secure, and personalized user experience.
You may configure your browser to block or delete cookies. However, disabling strictly necessary cookies may prevent you from logging in to your aroonplay account or using core platform features. Instructions for managing cookies in commonly used browsers are available in the help section of your browser.
aroonplay does not knowingly collect personal data from persons under the age of 21 years. The Platform is strictly intended for adult users meeting the minimum age requirement for casino-style gambling under Philippine law, which is 21 years of age. Age verification is performed during the KYC process for all registered accounts.
If aroonplay discovers or is notified that personal data of a person under 21 years of age has been collected through the Platform, aroonplay will immediately close the associated account, delete all personal data collected from that individual, and reverse any financial transactions associated with the account to the extent technically and legally possible. Parents or guardians who believe their child under 21 may have registered an aroonplay account should contact customer support immediately.
aroonplay primarily stores and processes player data within the Philippines. Where data processing operations require data to be transferred to third-party service providers located outside the Philippines — for example, cloud hosting providers or international game studios — aroonplay ensures that such transfers are made in compliance with Section 21 of the Data Privacy Act of 2012, which requires that the recipient country or organization provides a comparable level of data protection to that afforded under Philippine law.
aroonplay implements contractual safeguards with international data processors, including Data Processing Agreements and Standard Contractual Clauses, to ensure that cross-border data transfers are conducted securely and lawfully.
aroonplay is subject to the Anti-Money Laundering Act of 2001 (RA 9160), as amended by RA 10365 and RA 11521, and the regulations issued by the Anti-Money Laundering Council (AMLC). As a covered entity under these laws, aroonplay is required to:
Information shared with the AMLC or other competent authorities pursuant to aroonplay's AML obligations is processed solely for the purposes of compliance with Philippine law and may not be used by aroonplay for any commercial purpose. aroonplay is generally prohibited from disclosing to the subject player that a suspicious transaction report has been filed.
aroonplay may update this Privacy Policy from time to time to reflect changes in applicable Philippine data protection law, regulatory guidance from the National Privacy Commission, or aroonplay's data processing practices. When material changes are made to this Policy, aroonplay will provide notice to registered players through an in-platform notification and, where the change is significant, by email to the contact details on file.
The updated Policy will be published at aroonplay.net/privacy-policy with a revised effective date. Your continued use of the Platform following the effective date of a revised Policy constitutes your acknowledgment and acceptance of the updated terms. If you do not accept the revised Policy, you should cease using the Platform and close your account before the revision takes effect.
If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by aroonplay, please contact aroonplay's Data Protection Officer through any of the following channels:
aroonplay's DPO team will acknowledge receipt of your inquiry within three (3) business days and provide a substantive response within fifteen (15) business days of receipt, in accordance with applicable NPC guidelines on data subject rights requests.
aroonplay is built on trust. We handle every Filipino player's data with the care, transparency, and security it deserves. Ready to experience a platform that takes both your gaming and your privacy seriously? Register today — must be 21 or older.